Delivery
Orders are processed from Monday to Friday. Orders placed after 11pm on a Friday, will not be processed until the following Monday. Our courier service delivers from Monday to Friday. Any orders which are shipped out on Friday will not be delivered until the following Monday.
All orders placed will receive an email confirming receipt. Your should receive your order within 2-3 business days. If there are any delays, we will contact you or if you fail to receive your order, please feel free to call a member of our customer service team, Monday – Friday, 9.00am to 5.00pm.
We currently use An Post and both Nightline and Fastway courier services.
Delivery time and cost
We aim to have a 24 hour turnaround on your order dispatch. Our courier service aims to deliver your package within 1-2 business days.
- Orders under €30 have a delivery charge of €6.00
- Orders over €30 have free delivery
Please note for Trade customer orders:
- Orders under €200 have a delivery charge of €6.00
- Orders over €200 have free delivery
Click & Collect
We do not offer Click and Collect at this time.
What if my order does not arrive or I am not at home when the package arrives?
If for some reason your order has not arrived, and no note/contact has been attempted by the courier, please contact our customer service team: Ph: 045-865575 or email: sales@naturalmedicine.ie with your name and order number and date the order was placed. Our team can then trace your order or if necessary arrange a replacement order.
If your delivery is sent by An Post and you're not at home when your package arrives, as normal with the postal service, packages will be available for pick up at the post office; a note will be left by the delivery person to that effect.
If your order is being delivered by courier, the company will have your contact phone number to try arrange a delivery time or location to leave the package.
We do recommend that if you are not usually home, you can provide us with another address i.e. work address, where the courier can deliver to. This option is given when you are ordering as we do offer a separate shipping address to billing address.
Returns Policy
In the event that you are not completely happy with your order, we will gladly offer a refund on any unwanted goods returned within 10 working days of delivery.
Shortages/Damages and Returns must be notified to The Natural Medicine Company within 3 days of receipt. Goods returned must be in pristine condition and include all information relevant to processing the claim, including the Company invoice number that refers to the goods.
To arrange a return, please contact us by email: sales@naturalmedicine.ie or telephone: 045-865575
Please note:
Returned items must be received by us in the same condition as you received them. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a consumer.
The Natural Medicine Company cannot be held responsible for packages that fail to reach us so we recommend you use a traceable method of delivery.
All returns will be examined upon receipt and we will refund your payment as quickly as possible by the original payment method, less the original cost of postage if applied.
In the unlikely event that your product is faulty upon arrival we will happily refund your item, including all postage, when it is returned to us within 10 working days from the date of purchase.
For more information on our returns policies please see our full list of Terms and Conditions